Privacy Policy
Last updated: 26 August 2026
1. About this Privacy Policy
Glasgow City Boats Ltd (“Glasgow City Boats”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website:
It also explains your rights in relation to your personal information.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
The organisation responsible for your personal information is:
Glasgow City Boats Ltd
36 Washington Street
Glasgow
Scotland
Email: info@glasgowcityboats.com
For data protection enquiries, please contact us using the email address above.
3. What personal information we collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Telephone number
- Booking information
- Information relating to your visit or booking
- Information you provide when contacting us
- Newsletter and marketing preferences
- Information you provide when making an enquiry
- Website usage information, including information collected through cookies and similar technologies
We will only collect information that is reasonably necessary for the relevant purpose.
4. How we collect your information
We may collect personal information when you:
- Visit our website
- Make or manage a booking
- Contact us by email or through our website
- Sign up to receive our newsletter
- Make an enquiry
- Communicate with us about an existing booking or service
- Use features of our website that collect information through cookies or similar technologies
Booking information may be collected and processed through our third-party booking provider, Regiondo.
5. How we use your information
We may use your personal information to:
- Process and manage bookings
- Provide the services you have requested
- Respond to enquiries and customer communications
- Communicate with you about your booking
- Provide customer service
- Manage payments and related transactions where applicable
- Send newsletters or other marketing communications where permitted
- Improve our website, services and customer experience
- Maintain business records
- Meet our legal and regulatory obligations
- Protect our business, customers and website from fraud, misuse or security threats
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by law.
6. Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may process your information where it is necessary to enter into or perform a contract with you, such as processing and managing a boat trip or other booking.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
Legitimate interests
We may use personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include operating and improving our services, responding to enquiries, maintaining business records and protecting our website and business.
Consent
Where required, we may rely on your consent, for example when you choose to receive certain marketing communications or where consent is required for non-essential cookies.
You can withdraw consent at any time by contacting us or using the relevant unsubscribe or cookie controls.
7. Newsletters and marketing
We occasionally send newsletters and marketing communications.
Where required, we will obtain your consent before sending electronic marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe facility included in the email or by contacting us at:
Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.
8. Bookings through Regiondo
We use Regiondo as our booking software.
When you make a booking, certain personal information may be processed through Regiondo so that we can manage your booking and provide the service you have requested.
This may include information such as your name, contact details, booking details and other information necessary to administer your booking.
Regiondo may process information on our behalf and may have its own privacy policy and terms governing its services.
You should review Regiondo’s privacy information when making a booking for further information about how it processes personal data.
9. Sharing your information
We may share personal information with trusted third parties where necessary to operate our business or provide our services.
These may include:
- Regiondo, our booking software provider
- Website hosting and technical service providers
- IT and security service providers
- Professional advisers where necessary
- Payment service providers, where applicable
- Government, regulatory or law-enforcement bodies where we are legally required to do so
We do not sell your personal information.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.
10. Cookies
Our website may use cookies and similar technologies.
Cookies are small text files placed on your device that can be used to make websites function properly, remember preferences, understand how visitors use a website and, where permitted, support analytics or marketing.
Some cookies may be strictly necessary for the website to operate.
Where applicable, we will request your consent before placing non-essential cookies on your device.
You can control or disable cookies through your browser settings and, where available, our website’s cookie controls.
Our website may use third-party services that place cookies or similar technologies. The exact cookies used may change over time as website functionality and third-party services are updated.
11. Children’s privacy
Our website is available to people of all ages.
We may process personal information relating to children where it is necessary to provide our services, including where a child is included in a booking.
We aim to process children’s information fairly, lawfully and transparently and only collect information that is reasonably necessary for the relevant purpose.
We do not knowingly use children’s personal information for inappropriate profiling or targeted marketing.
Where information is collected from children, we aim to provide privacy information in clear and understandable language.
12. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors including:
- The nature of the information
- Why we collected it
- Whether we need it to provide a service
- Legal, accounting or regulatory requirements
- Whether there is an ongoing relationship with you
- The need to resolve complaints or disputes
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
13. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Unauthorised disclosure
- Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14. International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation and that appropriate safeguards are in place where required.
15. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request transfer of certain information to another organisation
- Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exceptions.
You also have the right to object to direct marketing. If you no longer wish to receive marketing communications, you can unsubscribe at any time.
The ICO requires privacy information to explain individuals’ applicable rights, retention periods, lawful bases and how they can complain. (ICO)
16. How to exercise your rights
If you would like to exercise any of your data protection rights, please contact:
Glasgow City Boats Ltd
Email: info@glasgowcityboats.com
We may need to request additional information to verify your identity before responding to certain requests.
We will respond to valid requests within the timeframe required by applicable data protection legislation.
17. Complaints
If you have concerns about how we have handled your personal information, please contact us first at:
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
You can find information about making a complaint through the ICO’s website.
18. Automated decision-making
We do not currently use your personal information to make decisions based solely on automated processing that have legal or similarly significant effects on you.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or how we process personal information.
The latest version will always be published on our website.
Last updated: 26 August 2026
20. Contact us
If you have any questions about this Privacy Policy or how Glasgow City Boats Ltd handles personal information, please contact:
Glasgow City Boats Ltd
36 Washington Street
Glasgow
Scotland
Email: info@glasgowcityboats.com
Website: www.glasgowcityboats.com